Online Registration of Consumer Complaint and State Helpline in Chennai



Online Process:

Rather than complaints or any kind of requests will be made through on line registration facility available on its official website.

 Official Website :


State consumer Help line : 
Issues faced by card holders :

a.  A non receipt of commodities in prescribed quantity, good quality, accurate price and in correct weight through fair price shops
b.  Non closing ad opening of Fair Price Shops in given timings
c.  Various issues in availing in new family cards and obtaining endorsement in family cards for change of residence and other different changes according to the requirement of cardholder
d.  Poor service in Offices of Assistant Commissioners  or Taluk Supply Officers regarding to family cards and other various services

Issues faced by Consumers:
a.  Exploitation of consumers rights as regard to under Consumer Protection Act, 1986

b.  Defects in purchased products or Deficiency in services availed by the consumer
c.  Refusal by Seller or supplier to repair the product which is in warranty or guarantee
d.  Supply of expired or  sub standard or adulterated food products or medicines by unethical traders
e.  Unique Collection of excess price for the product or service than the price prescribed
f.  Any other unfair trader practices like multi level marketing,. etc.
g. Various issues faced by Agriculturists by sub standard seeds, fertilizers, or pesticides, etc.

Through Mobile :
If you want to make complaint or avail any advice or clarification for all types of issues of card holders or consumers Government of Tamil Nadu, Civil Supplies and Consumer Protection Department has published a telephone help line which gives assistance to all consumers through following toll free telephone number: 044-28592828

The Call center Assistants are now available between morning 9-30 AM to evening  6-00 PM on all working days Tamil Nadu government. Recorded messages (IVRS) on Consumer rights and responsibilities, obtaining family cards and other related issues are now easily available through the above telephone line at any time (24X7).


 Online Process:

Rather than complaints or any kind of requests will be made through on line registration facility available on its official website.

Official Website :

How to register Online complaint ?
a.  First you are required to select the Complaint Type.
b.  Then enter the Applicant Name.
c.  After that enter the Address and City with Pin Code.
d.  Enter the valid Email Address and telephone Number.
e.  Type the details of complaint.
f.  On last you need to click on Submit Button.

To register online complaint you are required to click here


How to check the Online reply?
a.  First you are require to enter your Registration Number.
b.  Then click on Submit Button.

To check reply click here


By Post:
Also written complaints or requests can be delivered to
“State consumer Help Line,
Office of the Commissioner of Civil Supplies and Consumer Protection, Ezhilagam IV Floor,
Chennai-600 005.


 Email :
Email to .

All citizen are requested to obtain the services and to save themselves from exploitation of any kind.


About us:
Civil Supplies and Consumer Protection department has the following organisation structure at the State level. The state office is at Ezhilagam, Chepauk in Chennai. There are 31 district offices, with 2 offices in Chennai headed by Deputy Commissioners.


Contact Address:
The Commissioner
Civil Supplies and Consumer Protection Department,
“Ezhilagam”, IV Floor, Chepauk,
Chennai-600 005

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